Time billed is actual time spent on your files/projects. Keep this in mind when comparing us to other virtual assistant companies!

Hourly Assistant Packages - Blocks are available in increments as little as 4 hours or as many as 30 hours, and range in price from $160 per month - $500 per month.

One Time Project This service is ideal for the agent who only needs help once or twice a year. You may utilize an assistant, but can't find the time to train them for a specific project, like web site enhancement/update, blog creation, article creation, or implementing the tasks that will help you and your team reach their goals this year. A Virtual Genie can also train an 'in person' assistant to utilize real estate specific software or tasks if you do not have time to train them yourself! Submit a 'Request Quote' form, explaining your project, and we will give you a cost estimate within 24 hours!

Transaction Coordination/Management

Prices are no longer on a 'per file' basis. Your Transaction Management pricing is billed just like our administrative packages: Realtors buy a block of time at the beginning of each month, and we service their files within that time frame. We can give you a clear estimate once we learn how many files per month you generally work with, and what type of task list you want us to perform. Paying us for a block of time works in your favor if an escrow falls out or if you have a slow month or two.

Click here to learn your state laws on utilizing an assistant for transaction management.

Registration Fee

There is a one-time (lifetime, not annual) registration fee of $125.00. This fee pays for your account set up time, initial phone consultations, and follow up. Realtors often don't know what they want from their assistant until we've started our process; then they want changes to their service. Implementing these changes can be time consuming, and our customers benefit knowing they will never be billed hourly for phone calls or changes to their service.

Frequently Asked Questions, RE: Billing

What if I increase my workload, but forget to change pre-paid plans with you?

We can upgrade your plan retroactively one time, so that you aren't caught by surprise when your workload increases. Some agents aren't used to delegating work, and the amount of work they are passing on is not realized until their account is over the pre-paid limit.

What if I am ready to make the transition from virtual assistant to an, 'in office' assistant? Can you train my new assistant so that I won't be required to learn everything that you do?

Yes, we do have training packages available. This depends on the type of services we are performing for you, and the level of experience of your new-hire. We want to be sure to train your new assistant to be as helpful and fast as we are! We charge weekly for these packages, please contact us with details of your plans when the time comes to discuss the rates.

How do I know that you won't spend 8 hours on my files when I've hired you for 4 hours, and be automatically billed without any prior knowledge?

Your contract will outline the plan you have chosen, and in the event we are going to exceed the amount of time that will require additional payment, you will be notified via email. Once you receive the email, you will have 48 hours to respond with the option to 'hold' your account where it is at until the next month, so that the tasks that haven't been completed will start on the new 'prepaid' billing cycle.

How do you track my time? Can I get a copy of your time-tracking report?

We currently use www.GetCashboard.com to track the time for our clients. Each member of our team uses the same web-based application to time your account. The owner of the company personally works on your files/tasks to get to know the 'average' amount of time it takes to complete your work, and these averages are logged. If an assistant goes over that average, your time is either reduced before billing, or the assistant will need to provide a reason for the extended amount of time for that particular project.

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When you choose the virtual assistant vs. the in-office assistant, YOU are in charge of how much you spend each and every month. Try us once, and you will be pleasantly surprised at how easy it is to free up your time from the tedious tasks that rob you of client and family time!